Return and Exchange Policy

Wrong or Broken Product Delivered:

If you receive a wrong or broken item, please contact us within 1 day of receiving your order. We will resolve the issue and send a replacement.

Exchange Policy:

If there is a size issue, you can get it exchanged. Here are the details:

Eligibility for Exchange:

1. The item must be in its original condition with all tags and packaging intact.
2. The item must not have been worn, used, or altered in any way.
3. The exchange request must be made within 1 day of receiving the order.

Exchange Process:

1. Contact our customer service team via email or WhatsApp (03334466161) within one day to initiate the exchange process.
2. Provide the order number and specify the size you want in exchange.
3. Once the exchange is approved, we will provide instructions on how to proceed with the exchange.

Return Shipping:

The customer is responsible for the return shipping cost.

Exchange Timeline:

1. Once we receive the returned item, we will process the exchange within 1-3 business days.
2. You will be notified via call, email, WhatsApp, or message once the exchange has been processed.

Exceptions:

- No returns, refunds, or exchanges on sale articles.
- Undergarments, fashion, and school accessories cannot be returned or exchanged.